Shipping policy

At **Cozy Cup Advent**, we want your order to arrive safely and as smoothly as possible. We understand how exciting it is to receive your purchase, especially during the holiday season, and we work with our fulfillment and shipping partners to process and deliver orders as efficiently as possible.

This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delays or delivery issues.

## Order Processing

Once your order is placed, it will begin moving through our processing and fulfillment system.

Processing times may vary depending on order volume, product availability, holidays, weekends, and other factors.

During periods of high demand, processing may take slightly longer than usual.

Once your order has been processed and shipped, you will typically receive a shipping confirmation with tracking information when available.

Please note that processing time and shipping time are separate.

## Estimated Delivery Times

Estimated delivery times may be displayed at checkout, in your order confirmation, or through your tracking information.

All delivery dates and timeframes are estimates unless specifically stated otherwise.

Actual delivery times may vary depending on:

- Your location
- Carrier availability
- Order volume
- Holidays
- Weather conditions
- Transportation delays
- Customs processing
- Other circumstances outside of our reasonable control

We always aim to have orders delivered as quickly as possible, but we cannot guarantee a specific delivery date unless expressly stated.

## Tracking Your Order

When tracking information is available, it will be sent to the contact information provided during checkout.

Please allow some time for tracking information to update after your order has shipped.

In some cases, a tracking number may be created before the carrier physically scans or begins transporting the package. This can cause tracking information to appear inactive temporarily.

If your tracking information has not updated for an extended period, please contact us at **CozyCupAdvent@outlook.com** and we will do our best to assist.

## Shipping Delays

While we work to ensure orders are fulfilled promptly, shipping delays can occasionally occur.

Once a package has been transferred to a shipping carrier, certain delays may be outside of our direct control.

This may include delays caused by:

- High seasonal shipping volume
- Carrier disruptions
- Weather
- Transportation issues
- Customs
- Local delivery conditions
- Unexpected logistical circumstances

A delay does not necessarily mean that your package is lost.

If your order is taking significantly longer than expected, please contact us and we can review the available tracking information with you.

## Holiday Orders

Because Cozy Cup Advent offers products that are especially popular during the holiday season, we encourage customers to place orders as early as possible.

Shipping networks can experience significantly higher volume during November and December, which may result in longer processing or delivery times.

While we will always work to fulfill orders as efficiently as possible, we cannot guarantee delivery before a specific holiday or date unless that guarantee is clearly stated at the time of purchase.

## Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your:

- Full name
- Street address
- Apartment or unit number
- City
- State or region
- ZIP or postal code

If you notice an error in your shipping information, please contact us as soon as possible at **CozyCupAdvent@outlook.com**.

We will make a reasonable effort to update the information if the order has not yet been processed or shipped.

Once an order has entered fulfillment or has been shipped, we may be unable to change the delivery address.

Cozy Cup Advent is generally not responsible for delivery issues caused by incorrect or incomplete information entered by the customer.

## Lost Packages

Occasionally, packages may be delayed or lost while in transit.

If your tracking information has not updated for an unusual period of time or you believe your package may be lost, please contact us.

Our team will review the information available and, when appropriate, may assist with contacting the carrier or investigating the shipment.

If a package is confirmed as lost, we will review the circumstances and determine the most appropriate resolution.

Depending on the situation, this may include a replacement, store credit, refund, or another reasonable solution.

Any resolution will be determined on a case-by-case basis.

## Packages Marked As Delivered

If tracking shows that your order was delivered but you cannot locate it, we recommend first:

- Checking around your delivery location
- Checking with other members of your household
- Checking with neighbors
- Checking with your apartment office, front desk, or mailroom
- Contacting the shipping carrier

Packages are sometimes scanned as delivered shortly before they are physically dropped off.

Once a carrier confirms that a package has been successfully delivered to the address provided at checkout, Cozy Cup Advent generally cannot be held responsible for theft, loss, or misplacement after delivery.

However, you are always welcome to contact us and we will make a reasonable effort to assist.

## Returned Or Undeliverable Packages

A package may occasionally be returned to the sender because of an incorrect address, failed delivery attempt, refusal, or other delivery issue.

If this happens, please contact us so we can review the situation.

Additional shipping charges may apply if an order needs to be shipped again.

Refunds are not automatically provided for packages that are returned due to incorrect customer information, refusal of delivery, or failure to collect the package.

Any resolution will be reviewed individually.

## International Shipping

Where international shipping is available, delivery times may vary significantly depending on the destination.

International orders may also be subject to:

- Customs inspections
- Import duties
- Taxes
- Local carrier fees
- Additional processing time

Unless otherwise stated, customers are responsible for any applicable customs charges, duties, taxes, or import fees required by their country or region.

Customs delays are outside of our direct control and may affect estimated delivery times.

## Shipping Costs

Shipping costs, when applicable, will normally be displayed during checkout before your purchase is completed.

Shipping rates may vary depending on factors such as location, order size, shipping method, and available promotions.

Any free-shipping offers or promotional shipping rates may be subject to separate terms or eligibility requirements.

## Multiple Packages

In some cases, an order may be shipped in more than one package.

If this occurs, packages may arrive on different days and may have separate tracking numbers.

Receiving only part of your order does not necessarily mean that the remaining items are missing.

If you believe an item is missing after all shipments have been delivered, please contact us.

## Damaged Packages

If your package arrives with significant visible damage, please take photographs of the packaging and product before disposing of anything.

Contact us at **CozyCupAdvent@outlook.com** with your order number and photos of the issue.

We will review the situation and determine an appropriate resolution in accordance with our Return & Refund Policy.

## Changes To Shipping Information

If you need to change your shipping information after placing an order, contact us immediately.

We will make a reasonable effort to accommodate changes before the order enters fulfillment.

However, once an order has been processed or shipped, we cannot guarantee that any changes can be made.

## Contact Us

If you have questions regarding shipping, tracking, or delivery, please contact:

**CozyCupAdvent@outlook.com**

When contacting us, please include your order number whenever possible so we can assist you more efficiently.

## Our Commitment To You

At Cozy Cup Advent, we understand that reliable shipping is an important part of your shopping experience.

While certain parts of the shipping process may be outside of our direct control, we will always make a reasonable effort to help customers with genuine delivery concerns.

We aim to communicate clearly, review issues fairly, and provide assistance whenever appropriate.

Thank you for shopping with **Cozy Cup Advent**. ☕🎄