Refund policy

At **Cozy Cup Advent**, we want every customer to feel confident and comfortable when placing an order with us. We value your trust and aim to provide a smooth and enjoyable shopping experience from the moment you place your order until it arrives.

Because of the nature of our products, fulfillment process, and seasonal availability, **all purchases are generally considered final sale**. This means that we normally do not accept returns, exchanges, or provide refunds once an order has been processed.

However, we understand that unexpected situations can happen. If there is a genuine issue with your order, we encourage you to contact our customer support team at **CozyCupAdvent@outlook.com**. We will always make a reasonable effort to review your concern fairly and determine the most appropriate solution.

## Final Sale Policy

Unless otherwise required by applicable law, purchases made through Cozy Cup Advent are generally final.

We normally cannot offer a return or refund for reasons such as:

- Changing your mind after ordering
- No longer wanting the product
- Ordering accidentally
- Personal preference
- Purchasing the wrong quantity
- Minor differences in color, appearance, or packaging
- Delivery delays outside of our reasonable control

We encourage customers to carefully review all product information, order details, and shipping information before completing a purchase.

By placing an order with Cozy Cup Advent, you acknowledge and agree that your purchase is generally considered final.

## Damaged, Defective, Or Incorrect Orders

Although our standard policy is final sale, we want to make sure you receive the product you ordered in acceptable condition.

If your order arrives significantly damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible at **CozyCupAdvent@outlook.com**.

When contacting us, please include your:

- Name
- Order number
- Description of the issue
- Photos or videos showing the issue, when applicable

Our team will review the information provided and determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, store credit, partial refund, full refund, or another reasonable solution.

These options are provided on a case-by-case basis and are not automatically guaranteed.

## Refunds

**Refunds are generally not offered for standard purchases.**

Refunds may be considered only in limited or exceptional circumstances, such as when there is a verified issue with an order that cannot reasonably be resolved through another solution.

Each request is reviewed individually.

Submitting a request does not guarantee approval of a refund. Cozy Cup Advent reserves the right to determine the most appropriate resolution based on the circumstances surrounding the order.

If a refund is approved, it will generally be issued to the original payment method used to make the purchase.

Please allow additional time for your bank, card issuer, or payment provider to process an approved refund.

## Returns

Please do not send a product back to us unless you have first contacted our customer support team and received approval.

Unauthorized returns may not be accepted or eligible for a refund, replacement, or store credit.

If a return is approved, our support team will provide instructions regarding the return process.

Depending on the circumstances, products may need to be returned unused, unopened, and in their original condition and packaging.

## Order Cancellations And Changes

We begin processing orders as quickly as possible.

If you need to cancel or make a change to your order, please contact us immediately at **CozyCupAdvent@outlook.com**.

We will make a reasonable effort to assist you if the order has not yet been processed. However, we cannot guarantee that cancellations or changes can be made once fulfillment has begun.

Once an order has been processed or shipped, it will generally be considered final.

## Shipping And Delivery

Delivery estimates are provided for convenience and are not guaranteed unless specifically stated otherwise.

Shipping delays may occasionally occur due to circumstances outside of our control.

A delayed shipment does not automatically qualify for a refund.

If you believe your shipment has been lost, significantly delayed, or there is another delivery issue, please contact us and we will do our best to assist with reviewing the situation.

Customers are responsible for providing accurate and complete shipping information when placing an order.

## Product Expectations

We make reasonable efforts to accurately represent our products through our website, product descriptions, and images.

However, minor differences may occur due to photography, lighting, screen settings, manufacturing variations, packaging updates, or other factors.

Small cosmetic differences that do not significantly affect the overall product are generally not considered defects and do not qualify for a refund.

## Exceptional Circumstances

We understand that every situation is different.

Although our standard policy is that purchases are final, we reserve the right to make exceptions when we believe it is appropriate.

In exceptional situations, we may choose to provide:

- A replacement
- Store credit
- A partial refund
- A full refund
- Another appropriate resolution

Any exception made in one situation does not guarantee that the same resolution will be offered in another situation.

## Contact Us

If you experience a genuine issue with your order or have questions regarding this policy, please contact us at:

**CozyCupAdvent@outlook.com**

Please include your order number and a brief explanation of your concern so our team can review the situation as efficiently as possible.

## Our Commitment To You

Our final-sale policy allows us to keep our ordering and fulfillment process simple and efficient, but it does not mean that we will ignore legitimate customer concerns.

If something genuinely goes wrong with your order, we want you to contact us.

Our goal is to treat customers fairly, review genuine issues carefully, and provide reasonable support whenever appropriate.

We simply ask customers to understand that **returns and refunds are not normally available for change of mind, personal preference, or other standard purchases once an order has been processed.**

Nothing in this policy is intended to limit any rights or remedies that may be required under applicable consumer protection laws.